{"id":809,"date":"2026-03-15T17:52:06","date_gmt":"2026-03-15T17:52:06","guid":{"rendered":"https:\/\/wgl-dsites.net\/verdox\/?page_id=809"},"modified":"2026-08-25T05:04:59","modified_gmt":"2026-08-25T05:04:59","slug":"our-journey","status":"publish","type":"page","link":"https:\/\/ethoscreative.africa\/servicecops2026\/our-journey\/","title":{"rendered":"17 Years of Growth & Impact"},"content":{"rendered":"\t\t
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Over the past 17 years, Service Cops Group has established itself as a trusted provider of financial technology and outsourcing solutions, delivering scalable, secure platforms across Africa. Service Cops Group employs over 177 professionals and operates a unique portfolio of technology platforms designed to solve real world mission-critical challenges at scale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01<\/span>

2009<\/h4><\/div>

We made a choice that changed our lives\u2014we resigned from our formal roles to build something that would stand for excellence. We named it Service Cops Limited. The name wasn\u2019t just a brand; it was a badge of accountability. We were going to be the guardians of the service experience.<\/p><\/div>

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02<\/span>

2010-2014<\/h4><\/div>

Estabilished BPO Call center with Stanbic bank. Signed on Centenary for BPO Services.<\/p><\/div><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>

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03<\/span>

2016<\/h4><\/div>

Launched SchoolPay Uganda. ISO 9001-2015 Quality Management System.<\/p><\/div><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>

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04<\/span>

2017<\/h4><\/div>

Launched Agency banking and SASULA merchant payments solution in Centenary bank. Launched Bill Pay onto the market.<\/p><\/div><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>

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05<\/span>

2018<\/h4><\/div>

SchoolPay accumulated over 1 million active paying Students. Integrated over 9 banks in Uganda on SchoolPay. Launched SchoolPay inZambia.<\/p><\/div><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>

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06<\/span>

2019<\/h4><\/div>

Launched S-WALLET. Partnership with Neptune to Establish Nepserv Consults SPV. ISO 27001-2013 Information Security Management System.<\/p><\/div><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>

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07<\/span>

2020-2022 <\/h4><\/div>

Partnered with UNCDF to Scale Education Digital Innovations in the Northern region. Launched Motor Third Party(MTP) supported by Insurance Regulatory Authority. Voted BPO\/IETs Company of the year by NITA-U 2021. Recognized as a pace setter at the PACESETTERS awards 2021. Established Fincom Technologies Limited.<\/p><\/div><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>

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2023-2024<\/h4><\/div>

Launched the SchoolPay ERP in schools across Uganda. Fincom Technologies, a subsidiary of Service Cops Group was created and licensed by the Bank Of Uganda as a Payment Service Provider and a Payment Systems Operator. Launched SchoolPay in Kenya and Tanzania. S-Wallet Pocket Money Cards re-launched in some schools in the western and central region.<\/p><\/div><\/div><\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>

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Africa Vision 2040<\/span><\/span><\/h3><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Africa\u2019s digital future will be defined by the strength of its foundations. <\/span>As economies become more connected and expectations of digital services rise, the need for resilient, scalable, and intelligent infrastructure will only deepen. <\/span><\/p>

Service Cops Group remains focused on pushing the next frontier, investing in platform innovation, deepening market presence, and contributing to the systems that will support Africa\u2019s economies for decades to come.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Over the past 17 years, Service Cops Group has established itself as a trusted provider of financial technology and outsourcing solutions, delivering scalable, secure platforms across Africa. Service Cops Group employs over 177 professionals and operates a unique portfolio of technology platforms designed to solve real world mission-critical challenges at scale. 01 2009 We made […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-809","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ethoscreative.africa\/servicecops2026\/wp-json\/wp\/v2\/pages\/809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ethoscreative.africa\/servicecops2026\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ethoscreative.africa\/servicecops2026\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ethoscreative.africa\/servicecops2026\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ethoscreative.africa\/servicecops2026\/wp-json\/wp\/v2\/comments?post=809"}],"version-history":[{"count":79,"href":"https:\/\/ethoscreative.africa\/servicecops2026\/wp-json\/wp\/v2\/pages\/809\/revisions"}],"predecessor-version":[{"id":5943,"href":"https:\/\/ethoscreative.africa\/servicecops2026\/wp-json\/wp\/v2\/pages\/809\/revisions\/5943"}],"wp:attachment":[{"href":"https:\/\/ethoscreative.africa\/servicecops2026\/wp-json\/wp\/v2\/media?parent=809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}